RETURNS POLICY

At Wild & Lime we are committed to customer satisfaction.

We are confident that you’ll be satisfied with your purchase, but if for some reason you are not, you can return any complete, unused, undamaged item in its original packaging within 28 days of receipt.

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item.

Returns can take up to 10 days to be processed, especially during busy periods.

Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse, please ensure you package your return in a way that prevents any damage to the items or boxes.

If an item is not packaged correctly and has been damaged in transit back to us, we will contact you and may need to either return the product to you, or only issue a partial refund.

Please make sure to read all details on a product page and any disclaimer on product variation. If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible and we will not be able to issue a replacement or a refund.

Please note, orders are normally processed immediately after they’ve been placed, so we may have already packed your order and made arrangements for it to be sent when you cancel it. If this is the case, then we can’t always stop the order from being delivered.

We make every effort to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors.